Frequently Asked Questions

  • We supply textiles for hospitality (linen, towels, sheeting), horticulture (nets, groundcovers, frost protection), commercial fabrics (floor protection, scaffold cloth), woolpacks & bags, bulk and produce bags, and specialised industrial textile solutions.

  • Yes. we specialise in acting as a procurement partner. If you can’t find exactly what you need in stock, we work with suppliers to source or customise fabrics, sizes, closures, printing, or specifications

  • Delivery times vary by product and order size; standard stocked items dispatch quickly, while custom or sourced products depend on supplier schedules. Contact us for specific lead times.

  • Contact us via phone, email, or inquiry form with product details, quantities, application, and any custom requirements, and we’ll provide a tailored quote. Contact details: 115 Bolt Road, Nelson, NZ; NZ Freephone 0800 10 83 82; ritex@ritex.co.nz

  • We operate a tiered pricing model across most of our product range, with pricing structured around order volumes.

    Where prices are displayed, they reflect the entry-level price based on the lowest minimum order quantity. For some products, we also specify the minimum order quantity required to access that price tier.

    Because many orders vary in volume, specifications, and customisation requirements, we recommend contacting us for a tailored quote. This ensures you receive the most accurate pricing based on your exact quantities and product needs.

  • Yes. Technical specifications are available on request, and we can supply datasheets or discuss performance criteria for your project or operational needs..

  • Yes. Price breaks are built into our tiered model — the more you order, the better the rate you can access.

General

  • MOQ varies by product, material type, supplier requirements, and whether items are stocked imported products or require special sourcing or manufacture.

  • We primarily supply businesses in New Zealand and Australia through our Nelson base, supported by a global supplier network. However we have also supported businesses in Europe and Asia.

  • Yes. Samples can be provided (often at reight only) to help you assess material, quality, size and suitability before placing a larger order.

  • Shipping depends on order size and destination. Smaller orders can be couriered, while larger freight shipments use pallet or container services with tracked logistics.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Products are sourced through vetted manufacturers with performance expectations for commercial, agricultural and industrial use. We stand behind product quality and suitability.

  • Returns or replacements are handled case-by-case. If an item is defective or not as specified, contact us promptly so we can assess and resolve the matter.

  • We supply shade cloth, frost/protection cloth, bird and pest netting, ground covers, mulch cloths, planter bags, and related horticultural textiles.

  • Shade cloth selection depends on crop type, UV exposure, wind conditions and environmental requirements. We can recommend specifications and densities based on your goals.

  • Yes — we provide netting options suitable for bird control, insect control, and general environmental protection tailored to crop needs.

Horticultural & Agricultural Textiles

  • We offer bedroom sheeting, pillowcases, duvet covers, towels (face cloths, bath towels, spa towels), and other laundering textiles designed for commercial environments.

  • Yes. Products are selected for durability, repeated laundry performance, comfort and long-term use.

  • Yes, we can supply RFID compatible linen and towels for efficient laundry tracking and inventory control.

Hospitality Linen & Towelling

Woven Bags

  • We supply woven polypropylene bags, bulk lifting bags (FIBC), mesh produce bags, jute and hessian sacks, woolpacks, garden bags, hop packs and other specialised bags.

  • Yes. Options include size, colour, printing (logos, barcoding, handling instructions), closures and loop styles for bulk bags.

  • We use durable, UV-stabilised woven polypropylene for bulk and produce bags, and natural jute/hessian or polyethylene options where appropriate.

  • Yes. If you have specific material strength, moisture, UV or handling requirements, we can source or develop solutions to match.

Commercial Cloths

  • We supply woven polypropylene bags, bulk lifting bags (FIBC), mesh produce bags, jute and hessian sacks, woolpacks, garden bags, hop packs and other specialised bags.

  • Yes. Options include size, colour, printing (logos, barcoding, handling instructions), closures and loop styles for bulk bags.

  • We use durable, UV-stabilised woven polypropylene for bulk and produce bags, and natural jute/hessian or polyethylene options where appropriate.

  • Yes. If you have specific material strength, moisture, UV or handling requirements, we can source or develop solutions to match.